September, 2007

In This Issue
Watershed Challange
Upcoming Events
CALEA: Keeping One Step Ahead
Preview Our Courses!
Watershed Challange

Watershed Networks offers a free online test environment where users can try their knowledge and understanding of basic concepts and fundamentals. Enter your email address and we will send you a password. Take the test. No one will know. Just follow the link.

Watershed Challenge

By the way, if the questions don't meet your product requirements, contact Watershed and we'll develop a test just for you!

Upcoming Events

OPASTCO Annual Technical and Marketing Symposium

Walt Mansell is moderating a panel discussion on "Differentiating Your Broadband Service. " The panel discussion involves representatives from Xanboo, Sea Change International and Nex-Tech.

Minneapolis, MN
Oct. 31and Nov. 1


OPASTCO Winter Convention

Attending convention

Phoenix, AZ
Jan. 12 - 16, 2008


 Alaska Telephone Association Winter Convention

Walt Mansell will give a presentation on "Training in the Digital Age."

Lihue, Hawaii
Jan 27 - 30, 2008


 NTCA Annual Meeting

Attending convention

New Orleans, LA
Feb 10 - 13, 2008

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Greetings!  
fall

Everyone seems to like this time of year. In the Northeast, leaves turn, nights get cool and days grow crisp. The school year starts and once again we focus on our work. October brings the new quarter; the end of the year looms 3 months off.  How are you doing on this year's budget and what can you expect of next year's? Watershed Networks' accelerated training will save you 70% of the cost of equivalent instructor led courses.

If you have access to the internet, Watershed Networks has a course near you. Want to take the course next Friday? No problem!  Sign up on the web. We'll send you the student workbook and you'll begin when you're ready. The days of attending a class and getting the information you need for the next year or two are over. Watershed provides access to training exactly when you need it. It makes sense to train just prior to when you need the training and we provide "just in time" training. Our courses are designed to let you train on the job. Take a lesson or two throughout the day. Most students can finish a course within a week without interrupting their everyday responsibilities.

We all hold expectations for 2008. It's a good time to assess the strength of our teams. What do we need to reach our goals? Watershed Networks provides a multimedia, online training environment where users progress at their own speed. An interactive and intuitive platform allows both new employees and the seasoned professional to customize the presentation to their individual needs.

Sincerely,

Walt Mansell
CEO
Watershed Networks, Inc.
1-978-922-8122

CALEA: Keeping One Step Ahead

They were talking about iPhones on the radio on my way to work today. Apparently hackers have written software to unlock them. Steve Jobs says, "We have to stay one step ahead of the hackers."

Is this ever going to change?

Years ago police surveillance involved wiretaps, which were literally that; a set of clips on the cable pair and you could listen to the conversation.

In the late 80's local telephone companies started to offer ISDN. This was a big deal because it enabled simultaneous transmission of voice and data over the same telephone cable pair. It wasn't very successful, however, a very interesting niche market developed for ISDN: Organized Crime. Folks like the 'Teflon Don' and the 'Winter Hill Gang' loved this service. If one taps onto an ISDN cable pair, the tap renders only buzzing. Law enforcement could not eavesdrop on ISDN lines!

In an effort to find a solution to the surveillance crisis, the FBI approached Bellcore for some technical guidance to better understand ISDN and my group at Bellcore developed an overview course and we trained 365 agents on ISDN fundamentals. 

So began CALEA. By 1994 Congress had written it into law. Telephone companies needed to provide means for judicial surveillance. A box was developed which enabled surveillance of digital lines from within the central office.

 Now there's a new challenge: Voice Over IP.

As with ISDN, challenges arise from Voice over IP, but VOIP brings problems nearly impossible to solve in the industry's current state. An IP telephone can be moved from one location to another without the knowledge of the service provider. Data on a network is easy to encrypt and much of the voice traffic in processed in tunnels. So how do you break into the tunnel and then decrypt the data? And of course voice traffic is transmitted simultaneously with data and video on the same facilities. That's the power of IP networks, but it's also a complicating factor. Will CALEA challenge the current state of the internet? Will it alter the opportunities on your horizon?

If we use history as a guide, we can predict that this challenge will become more acute before it goes away. Does your team understand the fundamental concepts behind VOIP? As consumers, law enforcement agencies, hackers and competitors all scramble to master these emerging applications of technology, who will emerge as the expert and who will lead the industry into the future?

And, like Steve Jobs at Apple, we need to keep "one step ahead."