Are you the deer in the headlights or the one scampering ahead, learning to live with technology encroaching on your current lifestyle? Every month we try to communicate trends our customers face in their businesses and tie those trends into our principal business, online training. This month we highlight an article written by Watershed's CEO, Walt Mansell, recently published in the OPASTCO trade journal, ROUNDtable. IP Technology is enabling new models for service delivery and is helping telecom service providers deliver telephone and other services, as the competition targets their customers from every angle (internet, cable, wireless, etc). A stable business model must now react to this new competitive environment at a faster pace than ever before. Communications companies must have people able to learn new things quickly when they need to, where they need to and at a cost that can be readily absorbed. We invite you to read Walt's article or to read an excerpt from it below which speak to this new learning culture.

No-one wants to be that deer in the headlights. To keep pace, we at Watershed recently updated all of our courses to improve how we deliver information to our students. Please visit the Quick Preview section to preview our courses. The Telecom Fundamentals course is best suited for new customer service reps or IP savvy staff who need increase their knowledge of the telecom network. Our IP Data course is ideal for technical staff who need to get up to speed on the IP enabled network. Our VoIP course expands on our IP Data course, to help your technical team quickly understand the baseline requirements to deliver IP based voice services.

If you have a particular subject area that you want to better understand, let us know. If we have a module written on that topic, we can grant you access to a preview of it. Lets learn fast, together.